Pathfinder
Training Solutions
Hospitality is our first language
Pathfinder Hospitality

Increase Performance with Our Comprehensive Training Programs

At Pathfinder Hospitality, our dedication to excellence doesn’t stop at hotel management – we’re excited to extend our expertise through our comprehensive training services for external clients. Just as we’ve fine-tuned the operational and leadership skills needed to manage some of the most renowned hotel brands in the world, we are now offering that same level of industry-leading expertise to help businesses in all industries elevate their teams.

Our training services are designed to optimize performance, efficiency, and overall operational success by focusing on key areas such as leadership development, customer service excellence, talent management, and operational efficiency. With our proven methodologies and hands-on approach, we can tailor training programs to meet the specific needs of your organization – whether you’re in hospitality or another service-driven industry.

By partnering with Pathfinder Hospitality for your training needs, you gain access to our industry expertise, a skilled network of professionals, and cutting-edge strategies to build a high-performing team. Our programs are crafted to support long-term growth and adaptability, ensuring your organization is prepared to excel in today’s competitive landscape.

 

Customized Training Solutions Designed for Your Success

End-to-End Hotel Training Solutions

Customized training solutions that meet your team where they are – our hospitality training and hotel management training programs are crafted with flexibility and targeted effectiveness in mind. From hospitality leadership training to frontline training solutions, our offerings empower your team with the skills to excel in customer service, leadership, and operational efficiency.

A Leader in Hospitality Solutions
Comprehensive Training Options to Fit Your Schedule and Needs

Virtual, in-person, and self-paced options to fit your needs – Pathfinder’s flexible training options make it easier for your team to access the knowledge they need. Whether you’re looking for hospitality training programs that are hands-on or self-paced, we offer options that integrate seamlessly with your organization’s schedule.

  • Leadership Development: Build strong leaders within your team through our hospitality leadership training that promotes confidence and strategic thinking.
  • Customer Service Excellence: Elevate your customer interactions with training that inspires loyalty and satisfaction.
  • Talent Management Attract, retain, and develop top talent with frontline training solutions that support a cohesive team.
  • Operational Efficiency Streamline processes and boost productivity with practical training designed to maximize performance.
The training was engaging and insightful! Caleb's energy kept everyone focused and enthusiastic throughout the session. My team left with actionable insights and a renewed excitement to apply what they learned. Highly recommend!
The session was fantastic – it kept things interesting and impactful. The training was well-structured, concise, and packed with valuable information. It's perfect for managers who want practical skills without a lot of fluff. Great experience!
The approach to training made complex topics easy to understand and created a lively environment that encouraged participation. The entire team felt empowered and more prepared to take on new challenges.
This training exceeded my expectations! It maintained a great pace, and the activities were not only relevant but also a lot of fun. It’s a must for anyone looking to build strong leadership skills.
The session was practical and to the point. I left feeling more confident in my role and would absolutely recommend this to others.
This was one of the best trainings I've attended! The content was practical, the activities were well thought out, and Caleb kept everyone involved. Definitely recommend it for both new and experienced team members.
The perfect mix of informative and interactive! The session was dynamic and insightful, with activities that helped reinforce the key concepts. I’d recommend this training to any supervisor or manager looking to up their game.

Contact Us Today to Transform Your Team

Ready to bring industry-leading hospitality training to your team? Contact Pathfinder Hospitality to explore how our tailored programs can help your organization thrive. Fill out the contact form, and one of our representatives will reach out to discuss our training solutions, schedule a consultation, and answer any questions you may have.

Hospitality Training Solutions

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Chirag Patel

Founder and Managing Director

Chirag founded Pathfinder Development with his high school buddy, Rahul Bahl, in 2005 with the intention of leaving a true impression on the hospitality industry. Chirag’s love for architecture shines as he oversees various aspects of the portfolio including analysis and selection of future development opportunities, financial structuring and new construction/renovation management. Prior to founding Pathfinder, he was with the private equity firm American Securities Capital Partners and at the consultancy McKinsey & Co. in the Corporate Finance & Strategy practice. Chirag received a Bachelor of Science magna cum laude from the Wharton School of Business at the University of Pennsylvania. When Chirag isn’t in a hard hat at our new developments, you can find him travelling the world with his wife and two kids.

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Rahul Bahl

Founder and Managing Director

After founding Pathfinder Development with his high school friend, Chirag Patel, he quickly moved into the role of overseeing multiple aspects of the portfolio. Rahul’s passion for the team radiates as he focuses on revenue generation strategies, operational and HR processes, and he oversees interior design for new properties and properties undergoing renovations. Prior to founding Pathfinder, Rahul received a Masters in Professional Accounting from the University of Texas and a Bachelor of Science in Business Administration from Trinity University.  When Rahul isn’t visiting all the properties with his dog, Bo, he loves spending as much time in nature as he can, particularly near the water. One day, he even hopes to learn how to swim!

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Becky Lister

Vice President Sales & Business Development

Becky Lister is Vice President Sales and Business Development for Pathfinder Hospitality and Virtually Talent, with over 20 years of experience across Marriott, Hilton, IHG, Hyatt, and Choice Hotels. She leads growth initiatives spanning hotel management, owner and developer partnerships, talent solutions, and revenue focused strategy.

Outside of work, Becky enjoys overseas travel with her husband and dreams of one day calling Paris home.

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Caleb LarsEn-Torres

Director of Learning and Development

With over a decade of experience in the Learning & Development space, Caleb specializes in creating and delivering impactful training programs that empower employees and drive organizational growth. Throughout his career, he has had the privilege of leading high-performing teams, fostering collaboration, and guiding them toward achieving their goals.

Currently based in Austin, TX, Caleb holds a Bachelor’s degree in Business Administration. Outside of work, he is a proud dog parent to an English Bulldog and an Australian Shepherd. Caleb enjoys hiking, binge-watching Netflix, and indulging in any water-based activity.

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Andrei Cherestes

Revenue Management and Business Development

Andrei Cheresteș is a versatile finance and data professional with a passion for driving growth and innovation in the hospitality industry. Based in Bucharest, Romania, Andrei holds a B.A. in Mathematics and Philosophy from King’s College London, where he developed a unique blend of analytical expertise and creative problem-solving skills.

As a Top-Rated Data Analyst on Upwork, Andrei has completed 26 successful projects, specializing in financial modeling, revenue optimization, and data-driven decision-making. His entrepreneurial spirit led him to found Sabaki Courses, an innovative educational platform that grew to 300+ paying customers and gained over 17,000 TikTok followers through engaging content and strategic marketing.

At Pathfinder Development, Andrei applies his expertise to optimize revenue strategies for leading hotel brands, including IHG, Marriott, and Hyatt. His ability to blend data analysis with financial insights drives profitability and aligns with Pathfinder’s vision for growth.
Beyond his professional accomplishments, Andrei brings a global perspective shaped by extensive travel across Asia and South America, as well as a transformative volunteering experience at the Isha Yoga Center in India. His dedication to mindfulness, combined with his love for the ancient strategy game Go (ranked 2 dan), reflects his thoughtful and strategic approach to both work and life.

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Gabriela Ayuch

Executive Assistant

After earning a Bachelor’s degree in Tourism, Gabriela has had the opportunity to work across various areas of the industry, including customer service, sales, and administration. These experiences have allowed Gabriela to steadily build skills while adapting to the evolving challenges of hospitality management.

As an Executive Assistant, Gabriela collaborates closely with company leaders to support operational success and strategic growth. Her role involves coordinating initiatives, driving cross-departmental collaboration, and ensuring the seamless execution of company objectives.

Outside business hours, she can be found looking for the next binge-watch on a rainy day, enjoying the outdoors when it’s sunny, or planning the next trip anytime.

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Nicole Potter

controller

Nicole Potter is an experienced Controller with a strong background in financial management, accounting, and internal controls. She is dedicated to improving financial operations and fostering growth through data-driven insights and efficient financial practices. Outside of work, Nicole enjoys cooking, reading, and spending time with family, including her cat Pepper.

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Meyser MArcano

Sales Assistant

Meyser Marcano is a dynamic Sales Assistant from Venezuela, dedicated to streamlining the team’s workflow and enhancing efficiency in every process. Passionate about languages and continuous learning, he is always looking to improve his skills and add greater value to his team while delivering an exceptional experience to both clients and colleagues. His proactive approach and commitment to growth allow him to contribute effectively to the optimization of operations and the overall success of the team. Outside of work he enjoys singing and dreams of becoming a recognized singer.

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Phil Francis

Accounting Assistant

A passionate Certified Tax Technician from the Philippines and a graduate of Bachelor of Science in Accountancy from Xavier University – Ateneo de Cagayan, Phil has a deep understanding of tax laws and financial reporting.

Specializing in helping clients effectively manage their financial records, he ensures a clear and accurate picture of a business’s financial health. Phil’s goal is to empower businesses with the knowledge they need to make informed and confident decisions that drive growth and success.

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Paola Martinez

L&D Specialist

Paola Martínez is a Learning & Development Specialist at Pathfinder Hospitality. In this role for the past year, she has contributed to the growth and development of others through impactful learning experiences. She holds a degree in International Studies and is based in Caracas, Venezuela.

Passionate about connecting with people, she firmly believes that education is the most powerful weapon to change the world. Her work in Learning & Development allows her to help others grow while actively embodying this principle.

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