Sales &
Marketing

Delivering customized experiences that delight guests

Accelerate Your Revenue

Hotel Marketing

The experience our guests have in your hotel’s rooms and public spaces is always top of mind for our Sales & Marketing teams. We want every guest to feel at home and comfortable, and also ensure they stay long enough to leave a favorable review. One way of ensuring this is by maximizing occupancy rates, whether it’s at high season or low season. When it comes to the Pathfinder difference, we are now shifting all team members to remember that driving value to the hotels are the most important aspect when we approach Sales & Marketing. It’s no longer about “heads in beds,” but about how we can drive RevPar and ADR with offering amazing services and amenities at the property level.

Hotel Direct Booking

It is important for our hotel operators to have a functional website and booking engine that integrates with their Property Management System (PMS). This is vital as it will allow them to extract direct bookings, which come with the most rewards. There are no agents or any other distribution partners that must be paid commission when guests book directly online, so the more direct bookings you receive the better. By putting special emphasis on social media as your direct booking strategy, you can increase your occupancy levels and generate fruitful revenue streams.

Hotel Direct Booking

It is important for our hotel operators to have a functional website and booking engine that integrates with their Property Management System (PMS). This is vital as it allows them to extract direct bookings, which come with the most rewards. There are no agents or any other distribution partners that must be paid commission when guests book directly online, so the more direct bookings you receive the better. By putting special emphasis on social media as your direct booking strategy, you can increase your occupancy levels and generate fruitful revenue streams.

Destination Marketing Sales

This type of sales strategy requires a hotel operator to work with other tourism business professionals in their destination to promote the region as a whole. If executed properly, local businesses will be able to target the most powerful inbound tourism markets while simultaneously driving more traffic to the general area, making all tourism services that much more efficient for today’s guests. We use these strategies for every single hotel we manage!

Hotel Cross-Promotions Sales

When coming up with a sales strategy for hotels, one way to do it may be to identify and evaluate various large events in the local region or to partner up with local businesses within the market.. Then the hotel teams can look to find opportunities that occur per calendar year and see how they might be able to time a promotion in regard to these opportunities. Perhaps they will want to come up with promotions related to upcoming industry conferences or concerts or maybe even sporting events.

Guest Rewards Sales Strategy

Today, a lot of travelers value the opportunity to earn rewards with the companies that they do business with. Hotels have great success with reward programs in which guests can earn loyalty rewards for staying frequently, upgrading their rooms and referring friends and family members. In a hotel guest rewards sales strategy, it’s important to develop a system that rewards your guests for these efforts so as to encourage them to book more frequently and upgrade from time to time. These types of reward programs often generate repeat bookings, which are particularly lucrative for hotel operators!

Hotel Group Sales 

This initiative may require a tweak to your usual marketing and sales approach. The idea is to sell rooms and meeting space to corporate and project groups; it’s important you’re able to offer a deal for both parties. Segmenting market segments and landing these types of sales requires innovation, but it could be very beneficial for repeat business if you do go about it right. The most cost-effective way to secure group bookings is by connecting directly with your audience via email marketing where the top prospects can sign up for tour notifications as time goes on. You can list your property on venue marketplaces where planners can view floor plans, photos, and other unique differentiators. Lastly, make sure that you’re correctly segmenting your target audience, so you can make compelling offers to the right kind of groups who will likely be interested in booking the space through your listing!

Revenue Management 

Hoteliers can maximize their revenue by managing a hotel’s rate to create a steady stream of bookings throughout the year. To do this, hotels need to drop their rates during weeks when demand is expected to be low and to put the prices back up when it gets busier, therefore maximizing revenue from high-demand periods via ‘dynamic pricing’. Dynamic pricing helps make sure you never have any empty rooms – perfect for reliable, reliable businesses like yours.

More than just sales

Minimize Guest Churn & Maximize Reviews with High-Quality Hotel Experiences.

Increase your Guest Satisfaction with our Sales & Marketing Services. Contact us today to find out how we can maximize your property’s marketing potential. 

Increase Your Profitability

What Pathfinder Sales & Marketing Can Provide Your Hotel

While it might fluctuate, the goal of an effective hotel sales strategy is to keep your earning potential neutral by increasing customer loyalty.

As you continue to attract more visitors via your website, you can begin optimizing advertising mechanisms to attract more people through the use of paid traffic. Packages can then be customized per each customer’s needs with special offers that will hopefully lead every client into buying more than just one night’s stay at your establishment.

We are able to move beyond standard sales strategies that adhere to our valuation approach because we teach every single employee at every level that value and platinum service are always the number 1 goal. Once your revenue starts increasing, you can expand your offerings, which means more new products or services you’ll be bringing onto the market. We believe that we can showcase and sell our hotels competitively because our hotels add value. THAT is the Pathfinder difference.

Chirag Patel

Founder and Managing Director

Chirag founded Pathfinder Development with his high school buddy, Rahul Bahl, in 2005 with the intention of leaving a true impression on the hospitality industry. Chirag’s love for architecture shines as he oversees various aspects of the portfolio including analysis and selection of future development opportunities, financial structuring and new construction/renovation management. Prior to founding Pathfinder, he was with the private equity firm American Securities Capital Partners and at the consultancy McKinsey & Co. in the Corporate Finance & Strategy practice. Chirag received a Bachelor of Science magna cum laude from the Wharton School of Business at the University of Pennsylvania. When Chirag isn’t in a hard hat at our new developments, you can find him travelling the world with his wife and two kids.

Rahul Bahl

Founder and Managing Director

After founding Pathfinder Development with his high school friend, Chirag Patel, he quickly moved into the role of overseeing multiple aspects of the portfolio. Rahul’s passion for the team radiates as he focuses on revenue generation strategies, operational and HR processes, and he oversees interior design for new properties and properties undergoing renovations. Prior to founding Pathfinder, Rahul received a Masters in Professional Accounting from the University of Texas and a Bachelor of Science in Business Administration from Trinity University.  When Rahul isn’t visiting all the properties with his dog, Bo, he loves spending as much time in nature as he can, particularly near the water. One day, he even hopes to learn how to swim!

Becky Lister

Vice President Sales & Business Development

Becky Lister is Vice President Sales and Business Development for Pathfinder Hospitality and Virtually Talent, with over 20 years of experience across Marriott, Hilton, IHG, Hyatt, and Choice Hotels. She leads growth initiatives spanning hotel management, owner and developer partnerships, talent solutions, and revenue focused strategy.

Outside of work, Becky enjoys overseas travel with her husband and dreams of one day calling Paris home.

Caleb LarsEn-Torres

Director of Learning and Development

With over a decade of experience in the Learning & Development space, Caleb specializes in creating and delivering impactful training programs that empower employees and drive organizational growth. Throughout his career, he has had the privilege of leading high-performing teams, fostering collaboration, and guiding them toward achieving their goals.

Currently based in Austin, TX, Caleb holds a Bachelor’s degree in Business Administration. Outside of work, he is a proud dog parent to an English Bulldog and an Australian Shepherd. Caleb enjoys hiking, binge-watching Netflix, and indulging in any water-based activity.

Andrei Cherestes

Revenue Management and Business Development

Andrei Cheresteș is a versatile finance and data professional with a passion for driving growth and innovation in the hospitality industry. Based in Bucharest, Romania, Andrei holds a B.A. in Mathematics and Philosophy from King’s College London, where he developed a unique blend of analytical expertise and creative problem-solving skills.

As a Top-Rated Data Analyst on Upwork, Andrei has completed 26 successful projects, specializing in financial modeling, revenue optimization, and data-driven decision-making. His entrepreneurial spirit led him to found Sabaki Courses, an innovative educational platform that grew to 300+ paying customers and gained over 17,000 TikTok followers through engaging content and strategic marketing.

At Pathfinder Development, Andrei applies his expertise to optimize revenue strategies for leading hotel brands, including IHG, Marriott, and Hyatt. His ability to blend data analysis with financial insights drives profitability and aligns with Pathfinder’s vision for growth.
Beyond his professional accomplishments, Andrei brings a global perspective shaped by extensive travel across Asia and South America, as well as a transformative volunteering experience at the Isha Yoga Center in India. His dedication to mindfulness, combined with his love for the ancient strategy game Go (ranked 2 dan), reflects his thoughtful and strategic approach to both work and life.

Gabriela Ayuch

Executive Assistant

After earning a Bachelor’s degree in Tourism, Gabriela has had the opportunity to work across various areas of the industry, including customer service, sales, and administration. These experiences have allowed Gabriela to steadily build skills while adapting to the evolving challenges of hospitality management.

As an Executive Assistant, Gabriela collaborates closely with company leaders to support operational success and strategic growth. Her role involves coordinating initiatives, driving cross-departmental collaboration, and ensuring the seamless execution of company objectives.

Outside business hours, she can be found looking for the next binge-watch on a rainy day, enjoying the outdoors when it’s sunny, or planning the next trip anytime.

Nicole Potter

controller

Nicole Potter is an experienced Controller with a strong background in financial management, accounting, and internal controls. She is dedicated to improving financial operations and fostering growth through data-driven insights and efficient financial practices. Outside of work, Nicole enjoys cooking, reading, and spending time with family, including her cat Pepper.

Meyser MArcano

Sales Assistant

Meyser Marcano is a dynamic Sales Assistant from Venezuela, dedicated to streamlining the team’s workflow and enhancing efficiency in every process. Passionate about languages and continuous learning, he is always looking to improve his skills and add greater value to his team while delivering an exceptional experience to both clients and colleagues. His proactive approach and commitment to growth allow him to contribute effectively to the optimization of operations and the overall success of the team. Outside of work he enjoys singing and dreams of becoming a recognized singer.

Phil Francis

Accounting Assistant

A passionate Certified Tax Technician from the Philippines and a graduate of Bachelor of Science in Accountancy from Xavier University – Ateneo de Cagayan, Phil has a deep understanding of tax laws and financial reporting.

Specializing in helping clients effectively manage their financial records, he ensures a clear and accurate picture of a business’s financial health. Phil’s goal is to empower businesses with the knowledge they need to make informed and confident decisions that drive growth and success.

Paola Martinez

L&D Specialist

Paola Martínez is a Learning & Development Specialist at Pathfinder Hospitality. In this role for the past year, she has contributed to the growth and development of others through impactful learning experiences. She holds a degree in International Studies and is based in Caracas, Venezuela.

Passionate about connecting with people, she firmly believes that education is the most powerful weapon to change the world. Her work in Learning & Development allows her to help others grow while actively embodying this principle.